Refund Policy

We offer a 30-day refund from date of order, for change of size.

Refund offers:

- Exchange for a different size ( 2-5 weeks timeframe for new order), original shoe must be returned to Hypnotic Heels. To be classed as a valid return, the initial heels must be in re-sellable condition and unworn in original condition. Please consult the Hypnotic Team via email for all returns and return address.

- Return and receive a store credit

*shipping costs on returns are not covered*

For any products that are received and damaged or defect, please photograph and email info.hypnoticheels@gmail.com so we can assess and organise a replacement pair or refund/store credit (whichever your choice).

We do not cover fair wear and tear. We do not cover scuffing, scratches or rubbing to leather, materials and mesh on heels due to the nature of dancing in a heel and floor work. It is expected that there will be wear along the sole of the shoe as you wear them particularly on hard surfaces and dancing surfaces in studios. It is expected that the heels will rub on the outer bottom of your shoe and sides of shoe from floor-work or dragging along sides during choreography. This is not included in warranty and doesn't qualify for refunds or replacements unfortunately.

Please keep an eye on this page as our policy may change from time to time. Upon purchase you agree to this refund policy.