FAQ

How do I know what size I am?

Please refer to our size chart. It is recommended that if you have a wide foot, to go up a size. 

 

How long will my order take?

All our shoes are made custom and made to order. Each time you order, it is sent to our supplier who will make your shoe to your exact needs (i:e heel height, colour and size). It can take up to 2 weeks for your order to be made in production and then may take up to 3 weeks post production, for arrival to your doorstep. You will receive shipping information via email when your new heels are on their way!

 We currently use Aramex couriers for delivery in Australia. Once your order has cleared Australian customs, Aramex will activate their tracking and you will see updates within Australia.

I choose the wrong size, what do I do?

We are only able to assist with changing orders within 24hrs of purchase. Please email us at info.hypnoticheels@gmail.com as soon as possible to see what we can do to assist. 

 

My heels came faulty, what do I do?

Our heels are made to order and are checked for quality prior to being shipped to you. We pride ourselves on having high quality heels every time. In the rare chance that your order is damaged or faulty, please take photos and send it to our email and we can assist you from there. DO NOT WEAR YOUR HEEL. If you wear your heel or there is any signs of wear on the shoe, your warranty will become void.